Sympl's CRM's capabilities allow you to store records of more than just basic guest information. The guest database allows you to document guest interactions, among other things. This help communicate information to other staff members concerning the guest, as well as reminding yourself of important details - such as allergies, preferences, etc - to improve your hospitality.
Adding Guest Interactions & Details
In your Sympl dashboard, locate and select "Guests" from the navigation bar.
Locate the guest you'd like to edit in the list on the left side of the Guest page and click on their name - you can use the search or filter options to help.
Click on the Interactions tab then on the "+" button.
Choose the Interaction type, select the arrival date and enter in the notes you would like to record.
Then click Save. That's it!