Message Automations send automatic emails, push notifications, or HTTP requests to guests based on specific conditions
Example: If a booking is confirmed then an email will automatically be sent to the guest as a booking confirmation.
How to access Message Automation?
First, access the Automations module from the top menu bar.
Then click on the Auto Create button on the right and choose the Messages option.
You can also access Message Automations from the Inquiries List View and the Messages List View by clicking on the Automation button. This will take you to an overlay to see all Message Automations, along with the option to create a new Message Automation.
Create a New Message Automation
After clicking to add a new Message Automation, a step-by-step overlay will appear to guide you through the options. The first step is to select an Event that will trigger the Message Automation when it occurs.
In the screenshot above, you can choose different events as described below:
Inquiry Created: Send a message to the guest/an Sympl user when an inquiry is created.
Booking Confirmed: Send a message to the guest/an Sympl user when the booking status is marked as confirmed.
Booking Cancelled: Send a message to the guest/an Sympl user when the booking status is marked as cancelled.
Invoice Created: Send a message to the guest/an Sympl user when an invoice is created.
Invoice Paid: Send a message to the guest/an Sympl user when the invoice status is marked as paid.
Invoice Cancelled: Send a message to the guest/an Sympl user when the invoice status is marked as cancelled.
Guest Created: Send a message to an Sympl user when a guest is created.
Guest Updated: Send a message to an Sympl user when the guest info is updated.
Guest Deleted: Send a message to an Sympl user when a guest is deleted.
Channel Disabled: This event means send a message to an Sympl user when any specific channel is disabled.
Card Accept: This event means send a message to an Sympl user when the linked credit card is accepted.
Card Rejected: This event means send a message to an Sympl user when the linked credit card is rejected for payment capture.
Card Declined: This event means send a message to an Sympl user when the linked credit card is declined for payment capture.
Card Deleted: This event means send a message to an Sympl user when the linked credit card is deleted.
Rental Access Created: This is for integrated partners like Operto. When an access code is created through Operto we use this trigger to send out codes.
Rental Access Updated: This is for integrated partners like Operto. When an access code is updated through Operto we use this trigger to send out codes.
Smart Device Code Generated: This is for smart devices, if any smart devices code is generated then send a message to the guest/ a Sympl user. To know more about Smart devices, please refer to this help article.
Smart Device Code Updated: This is for smart devices, if any smart devices code is updated then send message to the guest/a Sympl. To know more about Smart devices, please refer to this help article.
Time Based Event: This event lets to choose a specific time for the automation, in relation to the booking. e.g. 1 hr after a booking is confirmed. Refer to this help article to explore more about Time Based Events
The second step is to select the Action that will be executed for the booking when the trigger is activated. The following actions are available:
1- Send Email Message : This will send email to selected Recipient.
2- Send Push Notification: This will send push notifications on Sympl mobile app
3- Send HTTP Request: This will send Http request on given URL.
4- Send SMS Message: This will send SMS on mobile number to selected Recipient.
The third step is to choose the Recipient who will receive the notification (Email, Push, HTTP Request, SMS)
Step four allows you to choose the Channels or Rentals that you want this automation to be used for, if you do not choose any then by default it will be applied to all channels and rentals.
The fifth step is to choose a Template which will be used while sending the notification. For more information on setting up templates, please visit here.
Message Activity Log
Open any Message Automation to view the Activity Log tab, showing when the automation is triggered.
Delete any Message Automation using the icon below.
Enable/Disable Message Automations using the toggle below
As always, please contact us with questions any time. We're happy to help.