SymplCM Help Center SymplCM Help Center
  • Smart Devices
    • Smart Devices General Settings
    • Smart Devices Setup
    • Smart Devices Overview
  • Sympl FAQs
    • Multi-Factor Authentication (MFA) FAQs
    • Advance Intelligence FAQs
    • General FAQs
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    • VRBO FAQs
    • Reviews FAQs
    • Messaging Apps FAQs
    • Smart Devices FAQs
    • Channels FAQs
    • Airbnb API FAQs
    • Difference between Sympl V1 and Sympl V2
  • Autopilots
    • Tasks Autopilot Wizard Overview
    • Guest Autopilot Wizard Overview
    • Reviews Autopilot Wizard Overview
    • Messages Autopilot Wizard Overview
    • Expenses Autopilot Wizard Overview
    • Locks Autopilot Wizard Overview
    • Invoices Autopilot Wizard Overview
    • Autopilot Wizard Overview
    • Bookings Autopilot Wizard Overview
    • Documents Autopilot Wizard Overview
    • Credit Card Autopilot Wizard Overview
    • Incidents Autopilot Wizard Overview
  • Messaging Apps
    • Messaging Configurations
    • Messaging App - WhatsApp
    • Messaging App- SMS
    • Messaging App - Facebook
  • Operations
    • Tasks
      • My Tasks Overview
      • Tasks List View Overview
      • Tasks Calendar
    • Incidents Overview
  • Advance Intelligence
    • AI Scheduling Feature
    • AI generated Incidents & Task Approval Workflow
    • AI based Search
    • AI driven Actions
    • Activating Advance Intelligence
    • Advance Intelligence Rental Information
    • Advance Intelligence Credit Recharge
    • Advance Intelligence Ignore List
    • Advance Intelligence Settings
    • Advance Intelligence Introduction & Benefits
    • Advance Intelligence Knowledgebase
  • Finances
    • How to setup Security Deposits?
    • Expenses Overview
    • Expense Settings
    • Invoice Overview
    • Invoice Templates
    • Booking Formula Overview
    • Discounts Overview
  • Automations
    • Rates Automations
      • What is a Dynamic Rate?
      • LOS Discount Automation
      • Group Rates
      • Gap Night Automation
      • Last Minute Automations
      • Channel Adjustments
      • Rates Automation Overview
      • Min Night Stay Automation
      • Discount Codes Automation
    • Automations Overview
    • Expense Automation
    • Documents Automation
    • Task Automation
    • Invoice Automations
    • Booking Automation Overview
    • Automations Overview
    • Message Automation Overview
  • Documents
    • Documents Templates
    • How to create Documents?
    • Documents Preferences
  • Overview
    • Inventory Search Overview
    • Push Rates & Availability
    • Cost Estimator Overview
    • Dashboard Overview
  • Reviews
    • AI Review Insights Overview
    • Reviews Overview
    • Reviews List View
    • Reviews Automation
    • Reviews to Write- Bookings List View
    • Reviews Dashboard
  • Sympl Mobile App
    • Sympl Mobile App: Expenses Module
    • Sympl Mobile App: Discounts Module
    • Sympl Mobile App: Tasks Module
    • Sympl Mobile App: Dashboard
    • Sympl Mobile App: Rentals Module
    • Sympl Mobile App: Calendars Module
    • Sympl Mobile App: Guests Module
    • Sympl Mobile App: Inquiries Module
    • Sympl Mobile App: Incidents Module
    • Sympl Mobile App: Messages Module
    • Sympl Mobile App: Invoices Module
  • Invoices & Billing
    • Invoice Management
      • How to draft Invoice templates?
      • How to setup Invoice Rules?
      • How Do I Make Changes to an Invoice?
      • Invoicing & Payments
      • How Do I Charge a Guest for Multiple Items on an Invoice?
      • Scheduling Invoices
      • How Do I Request a Partial Payment or Deposit Payment?
    • Payment Gateways
      • PayPal
      • Booking.com Card Details Requirement
      • Booking.com and Expedia payment details
      • Payment Rules
      • How Do I Accept Payments Online and Via Credit Card?
      • Stripe
  • Calendars
    • Standard Calendar
    • Bookings Calendar
    • Yearly Calendar
    • Hold Events Overview
    • How to Import a Calendar
  • Rental Settings
    • How Do I Add Fees to my Rental?
    • How Do I Create a Custom Sympl Email Address?
    • How Do I Change My Rental Currency?
    • How Do I Add and Update Rentals?
    • Linking Rentals Together
    • Rentals Details Overlay
    • How do I delete rentals?
    • Currencies Supported by Sympl
  • Inquiries & Bookings
    • Guests Information
      • How can I import guests via CSV files?
      • Guests Overview
      • How Do I Make Notes of Guest Interactions?
      • Guest List Overview
    • Inquiries Information
      • Messages Feed
      • How Do I Delete an Inquiry?
      • How Do I Create an Inquiry?
      • Inquiry Inbox Overview
      • Inquiry Overview
    • How to Send Quotes
    • How Do I Confirm a Booking?
    • How do I attach a file to a message?
  • Settings
    • Widgets
      • Add the Inquiry Widget to a Site
      • Add the Calendar Widget to a Site
      • Inquiry Widget Advanced Configuration
    • Multi-Factor Authentication
      • Multi-Factor Authentication (MFA) Overview
    • Sympl Subscription & Billing
      • How Do I Cancel My Subscription?
      • How Do I Change My Subscription?
      • How Do I Update My Credit Card Information?
      • Billing Info Overview
    • Templates
      • Templates for Automations
      • Sympl Data Dictionary
    • Integrations
      • Quickbooks integration with Sympl
      • Connecting Chekin to Sympl
      • How to create Zap using Sympl Autopilot feature?
      • Connecting Operto to Sympl
      • Integrations Overview
      • Connecting PriceLabs to Sympl
      • How do I connect to MailChimp?
      • Sympl integration with Dropbox
      • Sympl integration with Slack
    • Web onboarding Flow for Sympl users
    • Sympl Setup Checklist
    • File Cabinet Overview
    • Inbox Conversations Overview
    • Shared Content Overview
    • Using Google Translate with Sympl
    • Account Info Overview
    • Migrating from AdvanceCM to Sympl
    • What are the major differences between AdvanceCM and Sympl?
    • Custom Branding Overview
    • Data Feeds Overview
    • Email Options
    • Stealth Overview
    • Custom Codes Overview
  • User Settings & Logins
    • Custom Attributes
    • User Type and Permissions Overview
    • I forgot my password, what to do now?
    • Change Password
    • Where Can I Find My Sympl Account ID?
    • How Do I Change My Password?
    • Users Accounts Overview
    • Troubleshooting IP Blocked and Account Locked
    • Restricting User Access
  • Rates Management
    • How to Set Up Distinct Rates for Channels
    • Troubleshooting Rates
    • Rate Determination Algorithm
    • Pushing rates to Booking.com
    • What is a Base Rate?
    • Changing the Max Guests value on Booking.com
    • Checking Rates for Accuracy
    • Changing the additional guest fee on Booking.com
    • Pushing Rates to API Channels
    • What is a Standard Rate?
    • Rate Types in Sympl
    • My Rates are Too Low on Booking.com
    • My Rates are Too High on Booking.com
    • How to Set Day-Specific Pricing
    • What is a Rate Category?
  • Channel Manager
    • iCal Connections
      • What if my channel is not listed in Sympl?
      • Connecting iCal Channels with Sympl
      • Export your Sympl calendar to Holiday Lettings
      • Connecting to FlipKey/TripAdvisor with Sympl
      • Connecting to Homeaway/VRBO with Sympl
    • API Connections
      • Trip.com
        • Connecting Trip.com to Sympl
      • Tiket
        • Connecting Tiket to Sympl
      • Hopper
        • Connecting Hopper to Sympl
      • Rentals United
        • Connecting Rentals United to Sympl
      • HVMI
        • HVMI Requirements and FAQ
        • Connecting HVMI to Sympl
        • How Marriott handles Booking Fees
        • Marriot Discounts
      • Google Vacation Rentals
        • Connecting to Google's Vacation Rental platform
        • Google Vacation Rentals FAQs
        • Google Vacation Homes - Fixing Rental Errors
      • Booking.com
        • Sympl and Booking.com Best Practices
        • Booking.com Rates & Additional Guest Pricing
        • How to Push Rates to Booking.com
        • Connect to Sympl via the Booking.com Extranet
        • Sending Booking.com messages with Sympl
      • Agoda
        • Connecting Agoda with Sympl
      • Vrbo
        • VRBO FAQs
        • VRBO Bed Syncing
        • Connecting the VRBO API to Sympl
        • Activating Sympl Rentals on VRBO
        • Setting Rates and Fees in Sympl for Vrbo
      • Airbnb
        • Airbnb API FAQ
        • Connecting to Airbnb API
        • Create an Airbnb Password (Connection Resolution)
        • Connecting to Airbnb via iCal
        • Airbnb Rental Listing Requirements
        • How to Refresh Your Airbnb Property List
        • Creating Listings in Airbnb
        • Co-hosting with Airbnb API
        • Airbnb Host Alteration
        • How to Rank Higher on AirBnB
        • Airbnb Guest Alteration
        • How Do I Disconnect my Airbnb Listing or Account from AdvanceCM?
        • Airbnb 2-Way API Sync
      • Expedia
        • How to connect Expedia Messaging with Sympl
        • Connecting Expedia with Sympl
    • Sympl Channel Manager Overview
    • Disconnect a Channel Account
    • Adding Custom Channels
    • Channels Overview
    • Adding Commissions for Channels
Rental Settings / Rentals Details Overlay /
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Rentals Details Overlay

  • Navigate to More in the top navigation bar then Rentals.

  • Click on the edit button for the rental you're trying to Edit or view

  • Click on the Edit icon will open Rental Detail Overlay which has many sections

Calendar
Rates
Basic Information
Detailed rental Information
Gallery
Rental Instructions
Custom Instructions
Location
Custom Attributes

The right panel also contains tabs with additional information and settings that can be configured for the selected rental.

Additional Rental Information

The tabs on the right panel of the Rental Details Overlay provide additional options for managing information specific to the rental.

Depending on the available tabs, you can manage items such as:

  • Taxes

  • Fees

  • Tags

  • User Restrictions

  • Other rental-specific settings and information

These options complement the main rental details and allow you to configure additional settings for each individual rental.

Calendar

The Calendar section shows the calendar for the selected rental, including:

  • Bookings

  • Hold events

  • Nightly rates

You can also quickly add new bookings, rates, or hold events directly from the calendar.

Rates

The Rates section contains your rental's rate table and nightly rates.

From here, you can:

  • Add and edit nightly rates.

  • Add rate mappings from the Rate Mappings tab.

  • Set up rate automations from the Smart Automation tab, such as last-minute and gap-night rates.

  • Configure your rental's rate settings and base rate from the Settings tab.

A base rate is required for your rental's rates to be pushed to connected channels.

Basic Information

The Basic Information section contains the main information for your rental.

Rental Information

This includes:

  • Name

  • Display Name (Website Name)

  • Phone

  • Sympl Email

  • Currency

Rental Location

This section includes the property's:

  • Address

  • City

  • State / Province / Region

  • Country

  • Postal Code

Detailed Rental Information

The Detailed Rental Information section contains additional information about your property.

Rental Information

You can manage:

  • Rental Type

  • Rental Description

  • Size Metric

  • Size (SQFT)

  • Bedrooms

  • Bathrooms

  • Minimum Guest Count

  • Maximum Guest Count

Additional Information

You can also configure settings such as:

  • Children Allowed

  • Events Allowed

  • Smoking Allowed

  • Pets Allowed

  • Traveler Age

  • Local Language

Rental Details

Use Add Rental Details to add amenities and other available rental details to your property.

Gallery

The Gallery section allows you to view and add images for your rental.

Keeping your rental images up to date helps ensure your property information is accurately represented wherever it is displayed.

Rental Instructions

The Rental Instructions section lets you save important information for your rental.

Check-in / Check-out Times

Set the check-in and check-out times for the rental and select the applicable timezone.

Guest Instructions

Add instructions and information that guests may need during their stay.

Codes & Passwords

Store relevant access codes and passwords for the rental.

Payment Information

Add payment-related instructions and information for the rental.

You can also use the available options to copy or save your instructions.

Custom Instructions

Custom Instructions lets you create custom fields for additional rental-specific information.

These fields can also be added to your message templates, allowing saved rental information to be included in guest communications.

Location

The Location section is where you specify the property's address.

A Google map is also displayed to help you view the property's location.

Custom Attributes

Custom Attributes lets you create your own fields to store additional information about a rental.

To add a custom attribute:

  1. Enter an Attribute Name.

  2. Select the Data Type for the information you want to store.

  3. Enter a Description to explain the attribute.

  4. Click the + button to add another attribute, if needed.

  5. Click Save when you're finished.

You can also use the trash icon to remove an attribute before saving.

Custom attributes can be used in your message templates, allowing you to include rental-specific information in guest communications.

As always, please contact us with questions at any time. We're happy to help.
How did we do? Thank you! We appreciate your feedback.
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